Money Questions: Deposits, Cash Outs,
Security
and House Limits
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How do I
make a deposit into my account? |
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How long
does it take to process my deposit? |
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How do I
cash out my winnings? |
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How do I
become a Verified Player? |
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How long
does it take to receive my winnings? |
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I have
entered a withdrawal request but I want to cancel it. How can I do
this? |
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What are
the deposit limits in #1Dealer Casino? |
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How safe
is it to use my credit card online, and how do I make a deposit using my
credit card? |
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I
submitted a deposit but my balance has not changed. What should I
do?
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How do I make a deposit into my
account?
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In Gambling to make a deposit, first register as a User by clicking on
'New User' in the Casino Software, and open an account. You can refer to
our Quick Start section for detailed instructions on
downloading and installing our casino software.
Once you have a
Username and Password you are ready to deposit money into your account and
increase your balance.
You can deposit money by following these steps:
- Start the #1Dealer Casino program.
- Enter your Username and Password in the "Login" screen and select
the "Play for Real Money" option.
- Once you are in the "Lobby" press on "Cashier" in the right part of
the screen. Then enter your Username and Password in the browser window
that opens up followed by the "Deposit" option.
- Select your preferred deposit method.
In #1Dealer Casino
we use the latest encryption and protection methods, to assure that your
monetary actions and information are completely secure. Submitting credit
card information and performing money transfer actions are as safe as
performing them from your local bank branch.
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How long does it take to process
my deposit?
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Deposits made using Credit cards, NETeller, and FirePay are usually
added to your balance within a few minutes.
Citadel deposits:
Deposits made via Citadel must clear your bank account before we credit
your #1Dealer account. Once we receive confirmation your #1Dealer
account is credited with the amount you deposited (US residents
only).
Wire Transfer deposits usually take 2 business days to
arrive to our bank. Your Bankroll will be credited upon our bank's receipt
of the transfer.
After you make your deposit please select the
"Money Transactions History" option in the Cashier in Gambling to make sure
that your request has been recorded. If, for any reason, your request has
not been recorded, or has not been approved after the time periods
specified above, please contact us at: cashier@casinos4u.info.
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How do I cash out my
winnings?
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In Gambling to cash out money from your #1Dealer account you must
first log on to your account using your Username and Password. You can
withdraw money by following these steps:
- Start the #1Dealer Casino program.
- Enter your Username and Password in the "Login" screen and select
the "Play for Real Money" option.
- Once you're in the Lobby press on the "Cashier" in the right part of
the screen. Then select "Withdraw".
- Select your preferred withdrawal method.
- Enter your desired sum and click on the "SUBMIT" button.
The sum will be sent to you via your choice of Bank
Draft, Wire Transfer or NETeller.
If you choose Wire Transfer,
please make sure you have your bank details ready so that you can quickly
fill them in their corresponding fields.
Your request will appear
in the "Money Transactions History" page with a "Requested" indication if
the casino has accepted your request for a withdrawal. Once you have
requested a withdrawal, the amount you have requested to withdraw will
instantly be deducted from your #1Dealer account. You can cancel your
request by pressing on the "Cancel Withdrawal" button below the
"Requested" indication. If you cancel your request the money you requested
to withdraw will be instantly returned to your #1Dealer account.
An
"Approved" indication will appear if the casino has approved your request
and the money is en route to you. Approved requests cannot be
cancelled.
All withdrawal requests are processed in one (1) to five
(5) business days from their request date. During this time you may cancel
your withdrawal request and return it to your #1Dealer
account.
The minimum amount for a Wire Transfer Cash withdrawal is
$100, and $20 for a Bank Draft Cash withdrawal. If you have requested to
withdraw an amount lower than these minimum amounts, we will not be able
to process the requested withdrawal.
A BANK DRAFT is a bank
issued check that can be cashed or deposited only by the person to whom
the check is made payable. If you choose withdrawal by bank draft, a bank
check will be mailed to your address. Since it takes additional time for
the banks to issue a Bank Draft after it was processed, we request that
you allow 3-4 weeks for the delivery of your check to the address
submitted by you during registration. If your address has changed, please
notify us immediately. We charge no fees for handling Bank
Drafts.
A WIRE TRANSFER is an electronic transfer of funds
from #1Dealer Casino's Bank Account to yours. It usually takes up to
five (5) business days for the funds to settle in your bank account after
your withdrawal request has been processed. We charge $30 for Wire
Transfers. If you choose Wire Transfer, please make sure you have your
bank details ready so that you can quickly fill them in their
corresponding fields.
- Bank Name
- Bank Address
- Account Number
- Account Holder's Name
- Routing Number, ABA or Swift Code
NETeller - If you
have deposited funds to your account using only the NETeller method, then
your withdrawals can be credited back directly to your NETeller account.
Withdrawing through NETeller is free, simple and fast.
For your
protection and security we occasionally ask for your authorization in
Gambling to process your withdrawals. Also, we may ask you to verify and sign
a list of your deposits to your #1Dealer account.
Please make
sure that all the information you submitted is accurate, up-to-date and
complete, so that we can process your withdrawal request quickly and
without delays.
#1Dealer Casino reserves the right to delay
and/or stop the processing of withdrawal requests until final approval has
been received for any outstanding deposit transactions.
If you
still have any questions or comments about withdrawals, deposits or any
other matter, please send them to: cashier@casinos4u.info. We
guarantee a prompt reply to any of your questions.
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How do I become a Verified
Player?
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You can receive your Verified status in any of the following
ways:
- You will be contacted by a #1Dealer Casino representative who
will verify your phone number and personal details.
- Photocopy and fax to us the following:
- A valid driver's license, passport, or any other government issued
ID.
- The front and back sides of all cards used on your account.
- A utility bill containing the same address as the player's in the
sign up form.
Please fax your documents to the
following US number: 1-800-653-5504
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How long does it take to receive
my winnings?
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Withdrawal requests are processed within 5 business days. During this
period you can track the status of your withdrawal request in the "Money
Transactions History" page. Initially your request appears as "Requested".
During the processing period your request appears as "In Process", which
means that the transfer is being processed. Once the transfer has been
completed your request appears as "Approved". You will be notified by
email when your withdrawal request is approved. If the casino has not
approved your request it will appear as "Rejected". You will be notified
by email if your withdrawal request has been rejected. As long as a
withdrawal request has not been approved you can cancel your withdrawal
request, by pressing on the "Cancel Withdrawal" button below the
"Requested" indication, and have the requested sum returned to your
#1Dealer account.
Bank Draft requests take up to 4 weeks to
arrive, since they are sent from abroad. Wire Transfer requests usually
take no more than 5 business days until the sum you requested is in your
bank account. NETeller requests that have been approved take no more than
a few hours.
The following table describes the stages in the
withdrawal process (in business days):
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Requested |
In Process |
Approved |
Total |
| Bank draft |
5 days |
1 day |
21-28 days |
27-34 days |
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| Wire transfer |
5 days |
1 day |
5 days |
7-11 days |
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| NETeller |
5 days |
1 day |
1 day |
5-7 days |
Requested - The
withdrawal request is being verified (it is possible to cancel the
withdrawal request).
In Process - The withdrawal request is
being processed (it is not possible to cancel the withdrawal
request).
Approved - The withdrawal request has been approved
and settled (it is not possible to cancel the withdrawal
request).
Total - The period that passes from the time that the
withdrawal request has been entered until the time that the requested sum
is settled in your Bank, Checking or NETeller account.
If your
withdrawal request has not been settled within the time period described
above, or if you are experiencing any problems, please contact our support
staff at: cashier@casinos4u.info.
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I have entered a withdrawal
request but I want to cancel it. How can I do this?
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You can cancel your withdrawal request within 5 days of your request's
submission (while your request status is still "Requested"). Once you
cancel your request the sum you requested returns to your #1Dealer
account.
In Gambling to cancel your withdrawal request simply log into
#1Dealer Casino using your Username and Password, select "Cashier"
followed by "Withdraw". You will see a list of your withdrawal requests,
complete with your requests' status indications. In the Status field of
the request you wish to cancel press on the "Cancel Withdrawal" button
below the "Requested" indication. Your request will be cancelled and the
status will be changed to "Cancelled". Your casino account will then be
credited with the sum you requested. Your withdrawal History contains a
complete list of all your withdrawal requests - those that have been
approved, or are being processed, and those that have been cancelled,
either by you or by the casino.
If you have any questions regarding
the withdrawal process please contact our support staff at: cashier@casinos4u.info.
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What are the deposit limits in
#1Dealer Casino?
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These are the Deposit Limits for the various deposit methods:
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Minimum Single
Deposit |
Maximum Single
Deposit |
Verified Players
Maximum Single Deposit |
Maximum Deposits
Per Month |
Verified Players
Maximum Deposits
Per Month |
| Credit Cards |
$50 |
$1,000 |
$2,000 |
$2,000 |
$8,000 |
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| NETeller |
$20 |
$1,000 |
$2,500 |
$10,000 |
$20,000 |
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| Citadel |
$50 |
$10,000 |
$10,000 |
$30,000 |
$30,000 |
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| Wire Transfer |
$200 |
$10,000 |
$10,000 |
$20,000 |
$30,000 |
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| FirePay |
$50 |
$1,000 |
$5,000 |
$4,000 |
$10,000 |
#1Dealer Casino reserves
the right to modify these limits, and to set different limits for
individual players during any calendar month according to credit history
(such as Verified Players) or according to certain levels of monthly
wagering activity. If you wish to increase your monthly credit limit,
please contact us at: cashier@casinos4u.info.
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How safe is it to use my credit
card online, and how do I make a deposit using my credit
card?
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#1Dealer Casino's secure online credit card system is fast, user
friendly, and completely secure. For maximum security, all communications
between your computer and the casino server are encrypted using SSL
technology (Secure Socket Layer), which is the most widely accepted way of
protecting data on the Internet. SSL encryption is used by banks and other
institutions with the highest need for secure data transmissions. In Gambling
to make a deposit you must first register your Username and Password. For
a detailed explanation select Quick Start.
If you already have a Username and
Password you can deposit money by following these steps:
- Start the #1Dealer Casino program.
- Enter your Username and Password in the "Login" screen and select
the "Play for Real Money" option.
- Once you are in the "Lobby" press on "Cashier" in the right part of
the screen. Then enter your Username and Password in the browser window
that opens up followed by the "Deposit" option.
- Select your preferred deposit method.
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I submitted a deposit but my
balance has not changed. What should I do?
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Deposits made using Credit cards, NETeller, and FirePay are usually
added to your balance within a few minutes. Be advised that you can't
submit sums lower than the minimum allowed or higher than the maximum
allowed (check the Deposit Limits above). If your deposit was rejected you
will receive a corresponding message in your browser. If you are
experiencing further problems or if you are not receiving an error message
please contact our support staff at: cashier@casinos4u.info.
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